When people in the bike world think of cycling infrastructure, they usually think of places to ride. Bike paths, bike friendly roads and off-road trails are all part of the necessary network for riding a bicycle.
But there is more to infrastructure than asphalt, concrete and off-road trails. Many bicycle dealers are becoming increasingly vocal that they are infrastructure too, and that a robust future for cycling in America revolves around bike shops.
The dictionary describes infrastructure as the “underlying base or foundation for an organization or system.” By that definition, bike shops can definitely be considered as infrastructure. It’s a rare cyclist who hasn’t taken advantage of a bike shop sometime in their life for bikes, accessories, test rides, repair, service and advice.
Bike shops as infrastructure is more than mere semantics. If bike shops are infrastructure, the fight for the future of the independent dealer becomes much more than a marketplace issue. If bike shops are infrastructure, the continued decline in the number of bike shops across the country is every cyclist’s and bicycle advocate’s problem.
From a bike dealer in Kansas, “Having a pony in the race does not mean that we aren’t telling the truth. The big question Continue reading
Many successful bicycle retailers have interesting origin stories, but very few openly lay out their operating philosophies and strategies for the rest of the world to see.
An exception is Chris Zane, owner of Zane’s Cycles in Branford Connecticut. His book Reinventing the Wheel traces his history in bicycle retail, getting his first tax ID number at age 12, buying his first bike shop at age 16, and building Zane’s Cycles into one of the largest bike shops in the country today.
The book is much more than a tale of one bicycle store owner’s history though. It presents great detail about his operating philosophies developed throughout the years. The prominence of these sometimes “out of the box” concepts has also allowed Zane to move into a speaking and writing career beyond the bicycle industry.
The core of Zane’s philosophy is building customers for life. He has calculated that the average value of a lifetime customer to his business is $12,500. He writes, “that means that my average customer will spend $12,500 on my products and services over his or her lifetime, $5,000 of which is profit. Of course the only chance I have ever seeing that kind of return on the relationship is if that customer keeps coming back and back again. Better yet I want customers to come back with their kids their relatives and five friends.”
This big picture view has led him to look well beyond today’s transaction. It is the philosophical underpinning Continue reading
A new financial study confirms a sad truth about bicycle retailing: most bike shops do not make a profit on the sale of new bicycles.
This may be old news to many, especially retailers wrestling with unruly income statements and stiff price competition, but the new report uses hard numbers to show that the failure of new bicycles to generate retail profit is much more than urban myth.
In fact, the report shows that new bicycle margins do not even cover their share of the basic operating costs of the average bike store. Overall store profitability is only possible because sales of higher margin items such as parts and accessories drive the averages up, categories now facing increasing price competition from on-line retailers.
The source is the NBDA Cost of Doing Business Survey, conducted by market research firm Industry Insights every two years since 1993. It is different from many surveys Continue reading
The average bike shop today is bigger than in the past, both in dollar volume and physical size, according to a new retail study from the NBDA conducted early this year.
The Specialty Bicycle Retail Study, published annually since 2004, reports average store sales of $997,761 in 2013, average store size of 5,562 square feet, and $179 in revenue per square foot, all record highs.
While these numbers are incrementally higher than the previous year, comparing the latest study to the one done a decade ago illustrates some of the striking changes in the bicycle retail marketplace. In the 2004 report, the average store average dollar volume was just $540,000, average store size was 4,822 square feet, and the average store produced just $111 in sales per square foot.
Clearly, the retail marketplace has changed, and mostly in good ways. The bad news? There are a lot fewer stores to enjoy the ride. There were 4,704 Continue reading
Recalls have been much in the news lately, and the bicycle industry has not been immune with recent fork recalls from Trek and Scott.
Retailers play a central role in assuring that defective products are identified and removed from use, and that consumers are protected. They also have ongoing obligations to protect the public from defective products.
As part of the NBDA’s Bicycle Mechanics Certification program development, project director Rich Kelly asked attorney Jim Moss to take a look at the mechanics of recalls, and to clarify the legal rights and obligations of the retailer. Moss specializes in legal work in the outdoor market, and is advising the NBDA on legal issues related to certification.
Here’s his overview of dealer obligations in recalls that can be applied to today’s recalls, as well as those in the future:
Product Safety and Recalls: Your Obligations as a Retailer
Retailers are a key part of the process of producing, selling Continue reading
Last week’s recall of 125,000 bicycles for defective forks was bad news for everyone involved.
But the solution has been energetic and purposeful, as bike shops nationwide leap into action to notify the public, fix the recalled bikes, and file the paperwork.
All this is necessary and even heroic, but many shop owners are expressing dismay at what they say is inadequate reimbursement being offered by the manufacturers for this huge and important effort. One compay has offered to reimburse dealers either $5 or $15 per repair, depending on the fork model ($5 for replacing skewer with washers, and $15 for fork or fork leg replacement).
Many dealers are saying their hard costs are much higher than that, and that the recall is a significant financial burden as they venture forth to solve a problem they did not cause.
The overall financial impact on an individual dealer goes way beyond the time a recalled bike spends in the repair stand, they point out. One Texas dealer estimated it takes about 45 minutes of dedicated shop time to process and repair a recalled bike needing the simpler “washer/skewer” repair, and maybe 70 minutes for fork or fork leg replacement.
Even if the time estimate is a little high or a little low, the fact remains Continue reading
In the new book Leading Out Retail (March, 2014), Donny Perry offers an energetic and creative take on the world of bike shops, their continuing efforts to survive, and their prospects for the future.
Perry has a decade of bicycle retail experience and is now global development manager of Specialized Bicycles Components University (SBCU). He is also known on the Internet as the guy who has proposed better pay for bicycle technicians.
Perry believes the future belongs to “a different kind of retailer with a different mindset.” Much of his book is aimed at describing that difference, and offering strategies for positive change.
Perry opens with an analysis of a bike shop universe in decline. He points out that the number of stores has fallen from 6,195 in 2000 to 4,055 in 2013. He writes that in the future, “the drop in the number of bike retailers is not going to be linear, it will be exponential.” He suggests a 35% loss in storefronts in 15 years, and then adds “I believe the change will be faster.”
Perry says retailers will be hit from three sides: Internet competition, consumer-direct sales by manufacturers, and bikes that are simpler to assemble, use and maintain. The result will be Continue reading